Frequently Asked Questions

Find answers to some of our most commonly asked questions below. If you can’t find what you’re looking for, feel free to get in touch with us on Instagram @oliveoprints.

Can I change or cancel my order after it has been placed?

We may be able to make changes to or cancel your order depending on how far along it is in the fulfilment process.

Please contact us as soon as possible via Instagram @oliveoprints and we’ll do our best to help. As our products are made to order and sent into production quickly, we cannot guarantee that changes or cancellations will always be possible.

We recommend carefully checking your chosen design, size, finish and delivery details before completing your order.

How can I track my order?

Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details, where available.

Please check your spam or junk folder if you haven’t received your dispatch email.

How do I buy a gift card?

Simply add your chosen gift card to your basket and complete your order as normal.

Your gift card will be delivered digitally to the email address provided at checkout, making it perfect for gifting.

How do I care for my prints?

If you choose an unframed print, we recommend framing it to help protect it from dust, moisture and damage.

Avoid touching the printed surface where possible and, if needed, gently remove dust using a clean, dry cloth.

To help preserve the colours of your artwork, we also recommend keeping prints away from prolonged direct sunlight and strong artificial light.

How long will my order take to be dispatched?

All of our prints are made to order especially for you.

Our usual lead time before dispatch is 1–3 working days. Please remember that dispatch time refers to the time it takes us to prepare your order and does not include the courier's delivery time.

During particularly busy periods such as Black Friday, Christmas and seasonal sales, processing times may be slightly longer.

Once your order has been dispatched, you’ll receive a confirmation email with delivery information.

Can I order a custom size?

Absolutely. If you need a size that isn’t currently available on our website, send us a message on Instagram @oliveoprints with the dimensions you’re looking for and we’ll let you know what we can offer.

Do you offer collaborations or work with businesses?

Yes! We’re always happy to hear about potential collaborations, press opportunities and corporate projects.

If you’re a brand, business or creator interested in working with OliveoPrints, please get in touch with us via Instagram @oliveoprints.